Resetting Your Password Upon First Login

Welcome to the new site! To ensure the security of your account and provide a seamless transition to our updated platform, we require all users to reset their password upon their first login. Below, we explain why this step is necessary and provide simple instructions to help you access your account and the NIRP software.

Why Do I Need to Reset My Password?

• Enhanced Security: Resetting your password ensures that your account is protected with the latest security measures. This step helps safeguard your personal information.
• Updated Platform: Our new site has been designed to improve your experience, and resetting your password ensures compatibility with the updated system.
• Account Verification: This process helps confirm your identity and ensures that only authorized users can access the NIRP software.

Instructions for Accessing NIRP Software

For Returning Users:

If you've used NIRP in the past or are new to the site, follow these steps to access your account and the software:

1. Reset Your Password:
   • Click "Login" on the homepage.
   • Then, click the "Forgot Password" link.
   • Enter the institutional email address you previously used on the NIRP site.
   • Follow the instructions in the email you receive to reset your password.
2. Log In: Use your updated password to log in to the site.
3. Access NIRP: Once logged in, navigate to the NIRP software page to download the software.
   • Your previous access to software downloads should allow you to access the same software you had on the old website. If you encounter any issues, please contact support for assistance.

For New Users:

1. Create an Account:
   • If you don't already have an account, follow the instructions on the site to create one.
   • You'll need to provide your institutional email and other required information during registration.
2. Request Access:
   • Request access to the software products you are interested in receiving.
3. Wait for Approval:
   • After requesting software, you'll need to wait for a notification from the support staff confirming that your software request and access have been approved.
4. Log In: Use your credentials to log in to the site.
5. Access NIRP: Navigate to the NIRP software product page to download the software.

Need Help?

If you encounter any issues or have questions, please don't hesitate to contact our support team. We're here to assist you! The support team's email address is nirp-support-fogbugz@sandia.gov.

Installation Steps

1. Run the software installer and walk through the installation process to completion.
2. Launch the installed application. This may trigger a database update, depending on if this is the first time the application is being installed.
3. Once you see the application main screen, the installation is complete, and application is ready for use.
4. We recommend exiting the application and restarting it one more time. This allows the database to perform post-install operations that will speed up the application's start time in the future.

Silent Installs

Our installers have the capability of supporting silent installs. This feature is fully supported on UNIX platforms and a near silent mode is possible on Windows and Mac OS. This is useful for deploying to enterprise desktops without the need of user interaction.

To utilize this feature, a Response file will be needed. Response files are installer property files that are generated by capturing the default variable values and user responses from the execution of an installer. The installer can then use the Response file to replicate the settings in subsequent installs. For detailed instructions on how to generate a Response file and run a silent install, please refer to the directions below.

Generating Reponse Files

1. Navigate to the folder that contains the installer.
2. Right click and open a terminal there.
3. Type: installer.exe -r Response_File_Path.
4. Run through the installer and choose the desired options.
5. Once the installer finishes, the response file will be generated at the Response_File_Path.
6. Alternatively, you can also modify the response file that we provided with the desired parameters.

Running a Silent Install

1. Navigate to the folder that contains the installer.
2. Right click and open a terminal there.
3. Type: installer.exe -i silent -f Response_File_Path
4. This will run the installer silently using the directions provided in the response file.

Firewall Troubleshooting

Installed Firewalls, particularly Windows (TM) Firewall, can block the proper operation of NIRP software. After installation completes, it is highly recommended to add these files: javaw.exe, java.exe, the .exe launcher for the application; to the exception list for your firewall. If unsure how to do this, please contact your system administrator or NIRP Support at EMAIL NOT FOUND.

If the firewall displays a message to block the application or Java (TM), select the "No" or "Unblock" option. Adding the files recommended above to the unblock list will prevent the message from displaying again.,

Screen Resolution Troubleshooting

High-resolution monitors (particularly with 4K resolution) will render the application's text and image sizes very small. This occurs because the application cannot adhere to Windows scaling settings by default. To resolve this issue, please follow the steps below. Screenshots uses Radionuclide Viewer as an example but can be applied to any of the applications from the NIRP Software Suite.

1. Right click on the application shortcut or the application's launcher.
2. Click on "Properties."
3. Navigate to the "Compatibility" tab and select "Change high DPI settings."
4. Choose "Override high DPI scaling behavior" and select "System" in the drop down.
5. Choose "OK" to accept the change which will propagate to all the shortcuts and the target application.