Installation Steps

1. Run the software installer and walk through the installation process to completion.
2. Launch the installed application. This may trigger a database update, depending on if this is the first time the application is being installed.
3. Once you see the application main screen, the installation is complete, and application is ready for use.
4. We recommend exiting the application and restarting it one more time. This allows the database to perform post-install operations that will speed up the application's start time in the future.

Silent Installs

Our installers have the capability of supporting silent installs. This feature is fully supported on UNIX platforms and a near silent mode is possible on Windows and Mac OS. This is useful for deploying to enterprise desktops without the need of user interaction.

To utilize this feature, a Response file will be needed. Response files are installer property files that are generated by capturing the default variable values and user responses from the execution of an installer. The installer can then use the Response file to replicate the settings in subsequent installs. For detailed instructions on how to generate a Response file and run a silent install, please refer to the directions below.

Generating Reponse Files

1. Navigate to the folder that contains the installer.
2. Right click and open a terminal there.
3. Type: installer.exe -r Response_File_Path.
4. Run through the installer and choose the desired options.
5. Once the installer finishes, the response file will be generated at the Response_File_Path.
6. Alternatively, you can also modify the response file that we provided with the desired parameters.

Running a Silent Install

1. Navigate to the folder that contains the installer.
2. Right click and open a terminal there.
3. Type: installer.exe -i silent -f Response_File_Path
4. This will run the installer silently using the directions provided in the response file.

Firewall Troubleshooting

Installed Firewalls, particularly Windows (TM) Firewall, can block the proper operation of NIRP software. After installation completes, it is highly recommended to add these files: javaw.exe, java.exe, the .exe launcher for the application; to the exception list for your firewall. If unsure how to do this, please contact your system administrator or NIRP Support at EMAIL NOT FOUND.

If the firewall displays a message to block the application or Java (TM), select the "No" or "Unblock" option. Adding the files recommended above to the unblock list will prevent the message from displaying again.,

Screen Resolution Troubleshooting

High-resolution monitors (particularly with 4K resolution) will render the application's text and image sizes very small. This occurs because the application cannot adhere to Windows scaling settings by default. To resolve this issue, please follow the steps below. Screenshots uses Radionuclide Viewer as an example but can be applied to any of the applications from the NIRP Software Suite.

1. Right click on the application shortcut or the application's launcher.
2. Click on "Properties."
3. Navigate to the "Compatibility" tab and select "Change high DPI settings."
4. Choose "Override high DPI scaling behavior" and select "System" in the drop down.
5. Choose "OK" to accept the change which will propagate to all the shortcuts and the target application.